Terms of Sale

1. Scope and acceptance

These Terms of Sale apply to every purchase made on sunteame.com from Sun Teame Pte Ltd, a company registered in Singapore ("SunTeame", "we", "us"). They cover the Mac App Membership (monthly and lifetime plans) and AstraNode 128 hardware. They apply together with our Refund Policy, Terms of Service and Privacy Policy. If these documents conflict on a purchase-related matter, these Terms of Sale prevail.

You confirm that you are at least 18 years old, legally able to enter into contracts, and authorised to use the payment method you provide.

2. Prices and payment

• All prices are in US dollars (USD) and are shown before you pay.
• Payments are processed securely by our payment provider, Airwallex. We never see or store your full card number.
• Your bank may apply currency conversion or foreign transaction fees; these are outside our control.
• For hardware shipped outside Singapore, import duties, VAT/GST and customs fees in the destination country are not included and are paid by the buyer, unless we agree otherwise in writing.
• We may change prices for future purchases at any time. Price changes never affect an order that has already been paid. For monthly plans we will give reasonable notice before a new price applies to your next renewal.

3. Mac App Membership

Monthly plan ($9/month)

• The monthly plan is a subscription that renews automatically every month and is charged in advance to your payment method until you cancel.
• You can cancel at any time from your account page. Cancellation stops future renewals; you keep access until the end of the period you have already paid for.
• If a renewal payment fails, access may be paused until the payment is completed.

Lifetime plan ($99 one-time)

• The lifetime plan is a single payment that gives access to the Mac App Membership collection, including apps released later, for as long as SunTeame offers the collection.
• “Lifetime” refers to the lifetime of the product, not of the purchaser. If we ever discontinue the collection, the apps you have already downloaded will keep working on your Macs as they are, without further updates.
• Monthly members can upgrade to lifetime from their account; after the lifetime payment the monthly subscription is cancelled automatically. Payments already made for monthly periods are not credited or refunded.

License

• Your membership gives you a personal, non-exclusive, non-transferable license to use the included apps on up to three Macs at a time. You can remove a Mac from your account to activate another one.
• You may not resell, share, sublicense or publish your license key, or attempt to bypass license checks.
• Apps marked “Coming soon” are not yet available; they become available to active members when released, without extra charge. We do not guarantee a release date.

4. AstraNode 128 hardware orders

Order and shipping

• Your order is confirmed when the payment is completed and you receive our confirmation email.
• We aim to ship every order within 30 calendar days of payment. We will email you the tracking details once the device has been handed to the carrier.
• Delivery times after shipping depend on the carrier and customs clearance in your country and are estimates, not guarantees.
• You must provide a complete and correct shipping address and a phone number reachable by the carrier. Extra costs caused by an incorrect address or refused delivery are paid by the buyer.
• Risk of loss passes to you on delivery. Ownership passes to you once the price has been paid in full.

On delivery

Please inspect the package when it arrives. Visible transit damage or a device that does not power on must be reported to support@sunteame.com within 7 days of delivery, with photos of the packaging and the device. We will arrange a repair or replacement.

Software and setup

AstraNode 128 ships with the AstraNode software stack preinstalled. Included setup and remote support are provided over the internet at a time agreed with you. Open-source models and third-party software run on the device under their own licenses. You are responsible for the content you process with the device and for keeping backups of your data.

5. Limited hardware warranty — 12 months

SunTeame warrants that AstraNode 128 will be free from defects in materials and workmanship under normal use for 12 months from the date of delivery.

What we do

If a covered defect appears during the warranty period, we will, at our choice, repair the device, replace it with a new or refurbished unit of equal or better specification, or — if neither is reasonably possible — refund the purchase price. Repaired or replaced units are covered for the rest of the original warranty period or 90 days, whichever is longer.

What is not covered

• Accidental damage, drops, liquid damage, fire, power surges or use with incompatible power supplies
• Damage caused by opening the chassis or modifying the hardware, other than adding or replacing M.2 storage drives as described in our documentation
• Damage caused by software, firmware or operating systems not supplied by us
• Normal wear, cosmetic scratches and dents that do not affect operation
• Loss of data — please back up important data regularly
• Devices whose serial number has been removed or altered

How to make a claim

Email support@sunteame.com with your order number, the device serial number and a description of the problem. We will first try to diagnose and fix the issue remotely. If the device needs service, we will issue a return authorisation and shipping instructions. Please do not send a device back without a return authorisation. We cover the cost of returning a repaired or replacement unit to you; shipping to our service centre is agreed with you case by case.

This warranty is given in addition to, and does not limit, any rights you have under the consumer laws of your country.

6. Refunds and cancellations

Refunds are governed by our Refund Policy. In short: Mac App Membership payments are non-refundable; AstraNode 128 orders are final, except that you can cancel for a full refund if we have not shipped your device within 30 days of payment. Defective hardware is handled under the warranty above.

7. Chargebacks and payment disputes

If you have a problem with a purchase, please contact us first at support@sunteame.com. We reply within two business days and will work with you to resolve the issue.

If you file a chargeback or payment dispute for a purchase that was delivered as described and is not eligible for a refund under these terms, we will contest it and provide your payment provider or bank with evidence of the purchase, including your acceptance of these terms, delivery and usage records. While a dispute is open we may suspend the related license or account. If a chargeback is decided in your favour after you have received the goods or services, we may seek to recover the amount owed.

8. Liability

To the maximum extent permitted by law, our total liability arising from a purchase is limited to the amount you paid for that purchase, and we are not liable for indirect or consequential losses such as lost profits, lost data or business interruption. Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

9. Governing law and contact

These Terms of Sale are governed by the laws of Singapore. Any dispute will be subject to the courts of Singapore, without prejudice to mandatory consumer protection rules of your country of residence.

We may update these terms from time to time. The version you accepted at checkout applies to your purchase. Questions: support@sunteame.com.