Refund Policy | SunTeame

At a glance

Monthly membership

Non-refundable. Cancel anytime — no future charges, access until the end of the paid month.

Lifetime membership

Non-refundable once the payment is completed and your license is issued.

AstraNode 128

Final sale. Full refund only if we have not shipped your device within 30 days of payment.

Defective hardware

Repaired or replaced under the 12-month limited warranty.

1. Mac App Membership

The membership is digital content that is delivered immediately: your license key and downloads become available as soon as the payment is confirmed. For this reason:

Monthly payments are non-refundable, including partially used months. You can cancel at any time from your account page; cancellation stops future renewals and you keep access until the end of the current paid period.
Lifetime payments are non-refundable once the payment has been completed.
When upgrading from monthly to lifetime, monthly payments already made are not refunded or credited.
Not using the apps, not having a compatible Mac, or forgetting to cancel before a renewal are not grounds for a refund.

When we always refund

We refund in full if you were charged twice for the same purchase, or if you were charged for a renewal after a cancellation that was confirmed in your account before the renewal date. We also refund wherever applicable law requires it.

2. AstraNode 128 hardware

AstraNode 128 orders are final. Orders cannot be cancelled or returned for change of mind once paid.
Shipping guarantee: if your AstraNode has not been shipped (handed to the carrier) within 30 calendar days of your payment, you may cancel the order and receive a full refund of the amount paid. To use this right, email us after day 30 and before we send you the tracking details.
Damage in transit or a device that does not power on must be reported within 7 days of delivery with photos. We will repair or replace the device.
Defects that appear later are covered by our 12-month limited warranty (repair or replacement), described in the Terms of Sale.
Import duties, taxes and shipping costs paid to third parties are not refundable, except where the order is refunded under the shipping guarantee above.

3. How to request a refund

Email support@sunteame.com from the address used for the purchase and include your order number. We reply within two business days. Approved refunds are returned to the original payment method within 10 business days; your bank may take a few more days to show it.

4. Please contact us before disputing a payment

Every purchase requires you to confirm that you have read and agree to this Refund Policy and our Terms of Sale. We keep a record of that confirmation. If you open a chargeback for a purchase that is not eligible for a refund under this policy, we will contest it with our payment provider and your bank. Contacting us first is almost always the fastest way to solve a problem.

Nothing in this policy affects rights you have under the mandatory consumer protection laws of your country.